Not enough IT staff? Technical expertise a problem? We have the solution.

From simple troubleshooting to complete data center management, Network Source One has the experience, the knowledge, and the resources to deliver responsive network support to small to medium-size organizations. Our experience and knowledge base allows us to provide an unprecedented level of support. Our proven support approach and detailed processes have translated into many successful problem resolutions with our existing customers.

We constantly monitor technological advancements and maintain our engineering certifications to stay current with the industry and manufacturer’s product introductions, changes, and enhancements. Our knowledge-base within our own organization grows every day with each customer engagement.

We can monitor server outages and infrastructure maintenance and recognize when they are the cause of a problem. We pride ourselves on our success rate for determining whether the root cause of a problem is software, hardware, the operating system, or incorrect usage.

Schedule support as you need it or outsource it to us — Our support offerings vary to meet your needs.
Professional Services
  
Outsourcing Agreement
Schedule as Needed
 
Annual Agreement
  • Technical Support
  • Troubleshooting Assistance
  • Remote & On-site
  • Scheduled as Needed
 
  • Manage the entire spectrum of your
    network needs.
  • Remote or on-site.
     
Remote Monitoring Agreement
Network Support Agreement
Bi-Annual/Annual Agreement
Bi-Annual/Annual Agreement
  • Use computer technologies to proactively monitor your data center operations. Vital components such as CPU, memory, disk, applications, bandwidth and overall network health are included.
  • Coverage level options:
    - Silver (8 a.m. to 5 p.m.)
    - Gold (8 a.m. to 8 p.m.)
    - Platinum (24x7)
  
  • Use computer technologies to proactively monitor your data center operations. Vital components such as CPU, memory, disk, applications, bandwidth and overall network health are included.
  • Technical support
  • Troubleshooting assistance
  • Supplement existing IT staff
  • Cover IT staff absences
  • Scheduled on-site visits
  • Coverage level options:
    - Silver (8 a.m. to 5 p.m.)
    - Gold (8 a.m. to 8 p.m.)
    - Platinum (24x7)
*Customer requires proper hardware, software, and dedicated internet access to achieve full benefits of these agreements.

Call us today at 877.787.8577 or e-mail us a Sales@NetworkSourceOne.com to learn more about our support offerings.

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